Return and refund Policy

1. Shipping Policy:

Free shipping within India.

International shipping costs ₹1500 per product.

Reputed carriers like FedEx, DHL, and Blue Dart are used for all deliveries.

 

2. Delivery Responsibility:

Ensure someone is available at the delivery address to receive the package.

Ambaram is not responsible for packages left unattended or returned due to the unavailability of a trusted recipient.

 

3. Remote Locations:

Additional charges may apply for remote or non-serviceable areas.

Customers can contact customer care for alternate delivery arrangements.

 

4. Taxes and Customs:

Domestic customers bear any additional taxes.

International customers are responsible for customs duties and import taxes based on the destination country’s policies.

 

5. Timelines:

Orders are shipped within 10 working days (excluding bespoke or made-to-order sarees).

Delivery delays may occur due to customs, transit, or remote locations.

 

6. Exchange Policy:

Exchanges are accepted within 7 days of receipt for unused sarees in original packaging.

Sarees with detached blouses, tasseling, or alterations are non-exchangeable.

 

7. Exchange Process:

Customers must email order details and reasons for exchange within 7 days.

Return shipping costs and any applicable fees (e.g., import duties or payment gateway charges) are the customer’s responsibility.

 

8. Refund Policy:

Refunds are not offered under any circumstances.

If no suitable product for exchange is found, funds can be parked for future purchases.

 

9. Care Guidelines:

Ambaram is not responsible for damages due to incorrect cleaning, stains, rain, or normal wear and tear post-purchase.

Variations in saree colors due to screen settings or weaving differences are not grounds for exchange.

 

10. Special Orders:

Bespoke sarees and special orders are non-cancellable and non-exchangeable.

Lead times and costs may vary due to material and craftsmanship fluctuations, and updates will be communicated where possible.